VOIP is a technology in which users can make calls with a broadband internet connection. VOIP stands for voice over internet protocol, it allows you to make phone calls anytime, anywhere using an Internet-connected computer or headset. The voice over IP is established by a group of technologies to provide a calling service over the internet with a LAN (local area network) network WAN (wide area network) network. VOIP has a lower call rate than traditional phone companies, so many people use it on their phones too. Some VOIP providers do not support emergency calls, so you should check this in your provider.
How does VOIP work
The VOIP technology converts the voices into digital signals so that you can make calls directly from a computer, a VoIP phone. Some people also referred to it by internet telephony, IP telephony, broadband telephony, or broadband phone service. In addition to providing call service through the Internet, VOIP acts as a router for incoming calls and outgoing calls. For VOIP phone calls voices transfer in small data packets.
Traditional phones that use analog signals for voice transfer needs wiring but VOIP doesn’t need that. In case of VOIP, you have to just plug in your VOIP phone and internet connection with high speed.
Types of Voice over IP telephones
There are mainly two types of voice over IP telephones which are software-based and hardware-based. Software-based VoIP telephones are installed in mobile or desktop devices. The user interface of software-based IP phones looks similar to the telephone handset with a touchpad and caller ID screen. In desktop devices, a headset with a speaker connects to the device so that users can speak and hear with headset and with its speaker
A hardware-based VoIP phone looks like the traditional telephones along with the feature of caller ID display, a touchpad and speaker or microphone. VoIP telephones also provide the feature of call conferencing, call transfer and voice mail.
Benefits of VOIP
- The first benefit you can consider using VOIP is lower call rate. VOIP can save up to 60% compared to your traditional phone bill.
- Due to high internet speed, the quality of voice is always best.
- Some VOIP providers offer you some premium features like call recording, auto attendants, and call queues.
- You can call anywhere in the world with a lower call rate.
Drawback of VOIP
- To make calls with VOIP you will need a high-speed internet connection. If your internet speed is not good then you won’t be able to make a call with good voice quality or in some case you won’t be able to make even a call.
- Some VOIP service provider doesn’t support emergency callings.
Features of Voice over IP
Mobile and desktop applications
Most of the VOIP providers provides mobile and desktop applications so that users don’t miss calls if they are not in the office. These VOIP applications allow you to make phone calls, join conference calls, or send and receive texts.
Auto call attender
VOIP offers you auto call attended so that if somebody calls in your company the auto attended will attend the call and give them an option like press 1 for sales, 2 for support etc. By this feature, the person will reach to the right person or department.
With Unified Communications its become easier to connect the employee with each other and connect with customers. It allows you to swap calls between mobile devices. Unified Communications increases your work-flow with its real-time communication intuitive and well-organized feature.
Call recording feature
Voice over internet protocol technology offers you to record the callings of your customer or your employees. Recording of calls helps to analyze which field you have to improve and nobody can access it except authorized persons. The best thing about this feature is that it is undetectable so nobody can find that their conversation is being recorded.
Sometimes there is some sensitive information in the conversion done in calling, which you would not like anyone to have. VOIP makes your calling encrypted which makes it almost impossible for anybody to record your call and get the sensitive informations.
What to look in a VOIP provider
Before deciding which provider you want to take service from, you should check whether the features you need are offered by your provider. These are some things you should check:
- Check your call volume.
- Voice over IP functionality
- Video conferencing needs
- Current resources and staffing
Tips for choosing the right provider for VoIP
Before selecting the service provider for VoIP you should check some features and review of the service so that you don’t face any problem after selecting your provider. While talking with your service provider you should ask for specialities there are chances of getting a hefty discount or something.
Here are some qualities that you should look for in your VoIP service provider:
- Reliability of service with low break down.
- Read a review of their customer service. They should provide 24/7 customer support.
- Check that it is compatible or not with your network.
- they should have many, redundant information centres.
- Optional professional services.
How much does VoIP cost?
When you will compare the cost of VoIP with your traditional telephones bill you will find VoIP surprisingly inexpensive. The VoIP can cost you approximately $35 per month which is quite inexpensive in comparison to your traditional telephone bills.
Here is some idea of how much the VoIP can cost you:
- Monthly costs: $19-$45 per line
- Device costs: $80-$600 per IP phone
- Initial costs: $0-$50 per line
Now we are going to tell you how much your traditional telephones cost you so that you can compare between them:
- Installation fees: $50-100 per drop
- Deposit: $100-$500
- Maintenance contact: $1000+ annually
- International calls: $1.00+ per minute
- Hard pull credit check