Whether you are trying to access your wireless router setup for the first time or just trying to view your current Wi-Fi password from a previous setup, you will need to access the router’s administrative console. Sometimes the admin console is referred to as the router’s hidden page.
Having Trouble Reaching the Routerlogin Page?
If you cannot reach the login page, it may be due to:
- A hardwired connection configuration issue (such as a bad Ethernet cable)
- Entering the IP address incorrectly
- An IP address issue on the computer
- Incorrect Username or Password
- An issue with the wireless router itself
1. Hardware Connectivity Issue
First, before going through all sorts of technical stuff, let’s check the basics.
Check Your Wiring and Your Power
The first thing you need to make sure is that the computer you are using is hardwired directly to the router.
- Check that the Ethernet or network cable is securely snapped into the computer and into a numbered port on the back of the router.
- One of the quickest and easiest fixes for internet connectivity issues is performing a power cycle. Power cycling refers to removing the power from the router, waiting a few seconds, then plugging the power back in. To do this, simply unplug your router from the wall, wait 30 seconds, and plug your router back in.
Mind the LED Lights
You should be getting some lights on the front of the router otherwise you may be looking at an electrical outlet problem or a burnt-out router. The port number the cable is connected to should also be lit up via LED. The LED is usually on the front of the router but could be on the port outlet itself.
No LED Lights on the Computer End of the Cable?
If you have lights on the router but not lights for the cable plugged in the numbered spot:
- try each numbered spot, and then, if that doesn’t work,
- try another cable. If you don’t have another cable,
- try flip-flopping the cord so that the computer end goes in the router and the router end goes into the computer. Although both ends of the cable are identical, I have seen where one end will make a connection in one device but not another.
Can the Router see the Computer?
Still no dice? The first thing to make sure is that the router indicates that it sees the computer by lighting a numbered LED to correspond to the port number you are plugged into. Check where the cable plugs into the back of the computer, and it should have a LED light at the cable outlet as well.
Still No Light?
Check to see if there is more than one Ethernet connection on the computer. Often desktop computers may have two network cards installed, the one integrated on the motherboard and one that is or was an upgrade to the onboard connection. If so, try the other connection.
2. Incorrectly Entering the Router’s IP Address
Not only is correctly entering the router’s IP address crucial but where you enter the IP address is equally important. This is one of the most common mistakes. Most routers, depending on the brand, use either 192.168.1.1 or 192.168.0.1. Try both of them. If one does not work, the odds are the other will.
Entering the IP Address Correctly
Next, let’s make sure that you are not entering the IP address incorrectly.
For example, these examples are incorrect and will never work:
Also, it is not necessary to put the http:// or https:// in front of the numbers. For example:
Typing http:// is fine if typed correctly, but just keep it simple; you don’t need to do this. Putting in more than is necessary just increases the chance of a mistake and takes more time. Key just the IP address (Just numbers and dots). Let the browser automatically add the http:// portion to the beginning after you press Enter.
What About Netgear Routers?
If it is a Netgear brand router, instead of trying the IP address, you can also try network-router.com.
Type In the Browser Bar—Not a Search Engine Bar
Be sure you are not keying the IP Address in a search engine or search toolbar. You need to type it in the address bar at the top.
3. An IP Address Issue on the Computer
The computer’s IP address must be within the same subnet as the router’s IP address in order for the two of them to communicate with each other. In other words, if the router’s IP address is 192.168.1.1, that means that the computers IP address needs to also start with 192.168.1.__ (the last digits can be any number other than 0 or 1 and under 255).
If the router’s IP address is 192.168.0.1 then, of course, the IP address on the computer also needs to start with 192.168.0.__.
If the computer is using an IP address starting with anything else, communication between the router and that computer will not be possible.
Dynamic vs. Static IP Addresses
Normally, most computer network cards are set up to automatically obtain the IP address from the router so the router would issue a compatible IP address and this would not be an issue. This requires that your network adapter is set up to automatically accept the IP address issued from the router.
An issue can arise if the network card in the computer is set up with a static IP address instead of a dynamic IP (automatically obtain). A static IP address is when instead of asking the router for an IP address, it is set to use a specific IP address that someone in the past has chosen and hard-coded for the wired adapter in the computer to use. If this is the case, it is possible that the hard-coded or Static IP does not start with 192.168.1.__.
To check to see the IP address the computer has been assigned, whether from the router or set as a static IP, you would want to run the IPCONFIG command from within the Command Window or DOS window.
Running the IPCONFIG Command to View the Computer IP Address
To find the IP address of the wired network adapter in Windows XP, Vista or 7:
- Click the Start button.
- Click Run. (In Vista and 7: There is no Run. Instead, there is a Start Search box you can type in.)
- Type in CMD or COMMAND.
- Press Enter.
- Type IPCONFIG and press Enter.
On Windows 8:
- Press and hold the Windows Key (looks like a flag) and press X at the same time.
- Type IPCONFIG and press Enter.
Note: It’s not case-sensitive.
You should get something in return that reads like this:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Administrator>ipconfig
Windows IP Configuration
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix:
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
C:\Documents and Settings\Administrator>
What Does This Mean?
- The IP address is the IP address of the computer.
- The Default Gateway (in this case because I am in the same subnet) it sees and shows the IP of the router.
If your IP address does not start with 192.168. then odds are it is set to a Static IP. Changing it to a dynamic or automatically obtain IP should fix the issue.